Kustomer, LLC

Kustomer, Inc. is a US-based company specializing in AI-powered customer service solutions, enhancing customer relationships through a comprehensive CRM platform that streamlines support processes across various channels. Founded in 2015 by Brad Birnbaum and Jeremy Suriel, Kustomer, Inc. operates from its headquarters in New York, US.

The company focuses on AI-driven customer service solutions. In August 2025, Kustomer, Inc. raised USD 30 million in series B funding led by new investor Norwest Venture Partners, with participation from returning investors Battery Ventures, Redpoint Ventures, and Boldstart Ventures. Kustomer offers an AI-powered customer service CRM platform designed to enhance customer relationships and streamline support processes.

The core product features a suite of AI Agents that provide real-time, human-like assistance to customers across multiple channels, including email, chat, social media, and phone. These AI Agents triage and route inquiries, enabling organizations to resolve customer issues efficiently and effectively. The platform also integrates CRM functionalities with ticketing and automation features, allowing businesses to build meaningful relationships with their customers by providing personalized experiences based on data insights. Kustomer serves a variety of industries, including e-commerce and consumer goods, with a client base that encompasses both small businesses and large enterprises globally, including markets in North America, Europe, and Asia.

Kustomer's revenue model is based on a subscription structure, where clients pay for access to the platform and its various features. This model typically involves tiered pricing plans that cater to different business sizes and needs, which may include services such as AI Agents for both customers and representatives, omnichannel support, and automated workflows. Clients often engage in long-term contracts, ensuring recurring revenue for the company. While specific pricing plans for individual services are not disclosed, the structure typically reflects a combination of monthly or annual fees based on the scale of service required by the client.

Kustomer's focus on delivering value through comprehensive customer service solutions positions it well within the competitive landscape of customer relationship management. In August 2025, Kustomer, Inc. raised USD 30 million in series B funding led by new investor Norwest Venture Partners, with participation from returning investors Battery Ventures, Redpoint Ventures, and Boldstart Ventures.