Ultimate.ai GmbH Asset Profile

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Year established

2017

Location

Berlin Germany

Primary Industry

Software

About

Founded in 2017 and based in Berlin, Germany, Ultimate.ai GmbH is a customer support management software that provides an AI customer automation service that replies to chat, social, and emails. In March 2024, Zendesk, Inc., a portfolio company of Hellman & Friedman, GIC, Abu Dhabi Investment Authority, and Permira, agreed to acquire Ultimate.ai from SAP, Techstars Ventures, HV Capital, and Maki.vc, Felicis Ventures, Horizon 2020, and OMERS Ventures. The company offers customer support automation through AI technology. The company offerings include UltimateGPT, which allows businesses to launch AI bots, handling FAQ-style, ticket automation, chat automation, and many more. The no-code Dialogue Builder further facilitates customization for handling complex customer interactions.

Current Investors

HV Capital, Maki.vc, SAP

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Primary Industry

Software

Sub Industries

Customer Relationship Management

Website

www.ultimate.ai

Verticals

Artificial Intelligence, Cloud Computing

Company Stage

Series A

Total Amount Raised

Subscriber access only

Deals

Deals Type
Add-on, Trade Sale

Deal Status	Target (s)	Deal Date	Investor(s)	Seller(s)	Deal size (Mn)	Enterprise value (Mn)	Post-money valuation (Mn)	EBITDA multiple (x)	Revenue multiple (x)	Lead partner (s)
Completed	Ultimate.ai GmbH	12 Mar 2024

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Key Contacts

Name	Position	Start Date	End Date	Vcard	Bio
	Member of the Board						BM

BM Board Member

Name	Firm	Deal Date	Number Of Deals	Vcard
						AI LP
						AI LP

AI Active Investor LP Lead Provider

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